Customer Service Technical Analyst

Euronet Software Solutions

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Employment Type: Full-time

Location: Little Rock, AR

Customer Service Technical Analyst

Customer Service Technical Analyst
 
Company Description:
Euronet facilitates the movement of payments around the world and serves as a critical link between our partners – Financial Institutions, Retailers, Service Providers – and their end consumers, both locally and globally.  The Company has been nationally ranked by both Fortune magazine and Forbes.
 
Responsibilities:
Provides software application support to customer inquiries and problem assesses nature of customer problems tracks and reports resolution of problem to customer. 
Provides second-line software application support specializing in a specific Euronet product line. 
Operates under general supervision and requires detailed knowledge of transaction processing and Euronet products.
Work long hours when necessary, weekend rotations and second shift assignments.
Will be required to handle after hour calls and support needs from home or remotely which include but not limited to a beeper rotation. 
 
Required Qualifications:
Bachelor’s degree in Computer Science, Business, Accounting, or a related academic field OR three or more years comparable experience in either a banking environment, a programming environment or a technical service oriented environment 
Knowledge of PC platform with a Windows operating system is necessary for communication with other team members. This knowledge is also needed because it is the base platform for some of our products that interface to our core AS/400 Product. 
Strong communication, listening, and client service skills. 
Ability to work and interact within a team environment as well as in a standalone environment. 
Ability to plan and prioritize.
Ability to perform administrative functions.
Available for second shift assignment.
Available for afterhours and weekend assignments  
 
Desired Qualifications:
At least two years of experience in the AS/400 or iSeries platform and OS/400 operating system is preferred. Within the platform and system, the successful candidate will be able to manipulate out queues, trouble shoot and perform general operations. 
At least one year of experience in computer programing in CL, RPG, RGPLE, or Java/SQL.
At least one year of experience in the banking background in card services, ATM processes, such as balancing, reporting and error resolution with comprehension of the “daily cycle” transitions. 
At least one year of experience in managing projects. 
Knowledge of ITM, Euronet Software products.
Knowledge of card processing, including debit, and credit card and / or electronic financial transactions.
Bi-lingual Spanish and English 
 
 
Benefits:
Euronet offers a generous benefit package including Health, 401(k), Employee Stock Purchase Plan, tuition reimbursement, and life insurance. We are a progressive, growth-oriented company looking for talented individuals to help us reach our goals.
Candidate must have an unrestricted right to work in the U.S. Relocation is not covered with this position.
Euronet Worldwide is an Equal Opportunity Employer.
 
Search Firm Disclosure:
Please be aware Euronet Worldwide, Inc. is not accepting unsolicited assistance from search firms for this employment opportunity. This includes any phone calls or emails. All resumes submitted by search firms to any employee at Euronet Worldwide, Inc. via email, the Internet (including social media) or in any form and/or method for this specific position in the absence of a written recruiting agreement executed by both you and/or your firm and Euronet Worldwide, Inc. will be deemed the sole property of Euronet Worldwide, Inc. and no fee will be paid in the event the candidate is hired by Euronet Worldwide, Inc.

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